Smiling does so much, and yet doesn't cost anything,
Here are 3 immediate uses:
Smile When You Answer The Phone
People will always try to get a picture of you when they talk to you on the
phone. If you are smiling, you will come across as someone that is happy,
positive and enthusiastic. You are more likely to sound as though you will be
interested in what they have to say.
Smile When You Meet Someone
It takes 2-5 seconds to make a good first impression. Your smile tells them
that you are pleased to see them, and not just going through the motions. People enjoy being with happy people much more than grumpy ones!
Smile During The Sales Process
A genuine smile and a little nod during the sales process will help reinforce
that they are making a good decision. If it is linked to a test close, then they
will start to agree with you every time that you start to nod and smile, if you
are in strong rapport with them.
Carolyn Jackson
Energy Store, Qld
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