Mazda Survey Part 1

Training Tip: Remember - when you're NOT in training, someone else is. And when you come head-to-head, they"ll win!

Let's all be Winners!

D.I.S.C is...?

	Something that you can hurt when changing a tyre and something else that you can put into the stereo to listen to while changing it!
	A personality profiling system
	Attached to wheels of a car that make a car stop
	Behavioral Analysis Profiling to monitor the characteristics an individual possess in a given situation in any given time

The "D" Behaviour style best stands for...?

The "I" Behavior Style best stands for...?

The "S" Behavior Style best stands for...?

Steadfast, Superior

Sulky, Sharp

Smooth, Steady

Sullen, Somber

The "C" Behavior Style best stands for...?

What Must you do with a "D" Customer

	Tell them what they should do next and suggest what they may want/like
	Do lot's of small talk first to build rapport
	Tell them what are the most popular choices
	Get to the bottom line quickly present at their pace with little fluff

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Quote of the Day

22 Jan 2008

"Advice is what we ask for when we already know the answer but wish we didn't" Erica Jong

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