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Headstart

2 Day Induction for New & Existing Staff

THE ITC HEADSTART PROGRAM COVERS THE FOLLOWING TOPICS:

DAY ONE:

   Core Principles of Selling Fundamentals:

  • Learn the 8 steps of selling
  • Learn inital contact protocols
  • Learn how to use 4Ws + H to emotion

   The Art of Qualification:

  • Learn how to ask for the Qualification
  • Tools to be completed
  • Learn how to create MASSIVE Rapport
  • Learn pre chat skills that increase sales
  • Learn how to create REAL buying emotions
  • Learn how to use "linking-in? & pre-framing techniques
  • Establish a solid foundation for closing

DAY TWO:

  How to Overcome Objections & Present Prices:

  • Reduce the occurrence of ?I want to think about it and no time? objections
  • Learn the power of the Secret Question
  • Learn the importance of closing emotionally
  • Learn how to present prices with the BPP effectively
  • Learn how to present and use the ?If Strategy? to overcome objections

   Fundamentals of Taking Incoming Calls:

  • Learn how to use the incoming phone calls tools
  • Learn the fundamentals on using the Enquiry Card
  • Understand how the 4Ws are used on the phone
  • Learn the 4 stages of incoming calls
  • Learn how to ask questions that secure appointments
  • Learn how to confirm appointments
  • Understand how the phone increases income

ASSESSMENT & ITC TOP GUN AWARD:

The remainder of day two is spent putting all the acquired skills into practice with a series of role play sequences. There is then an exam at the end of the course requiring a 70% mark to pass, with a Top Gun Award given to the attendee who achieves the highest combined marks of the ITC Headstart Program.

To introduce your staff to this; contact ITC Now! To introduce your staff to this; contact ITC Now!

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