Headstart

2 Day Induction for New & Existing Staff

THE ITC HEADSTART PROGRAM COVERS THE FOLLOWING TOPICS:

DAY ONE:

   Core Principles of Selling Fundamentals:

• Learn the 8 steps of selling
• Learn inital contact protocols
• Learn how to use 4Ws + H to emotion

   The Art of Qualification:

• Learn how to ask for the Qualification
• Tools to be completed
• Learn how to create MASSIVE Rapport
• Learn pre chat skills that increase sales
• Learn how to create REAL buying emotions
• Learn how to use "linking-in? & pre-framing techniques
• Establish a solid foundation for closing

DAY TWO:

  How to Overcome Objections & Present Prices:

• Reduce the occurrence of ?I want to think about it and no time? objections
• Learn the power of the Secret Question
• Learn the importance of closing emotionally
• Learn how to present prices with the BPP effectively
• Learn how to present and use the ?If Strategy? to overcome objections

   Fundamentals of Taking Incoming Calls:

• Learn how to use the incoming phone calls tools
• Learn the fundamentals on using the Enquiry Card
• Understand how the 4Ws are used on the phone
• Learn the 4 stages of incoming calls
• Learn how to ask questions that secure appointments
• Learn how to confirm appointments
• Understand how the phone increases income

ASSESSMENT & ITC TOP GUN AWARD:

The remainder of day two is spent putting all the acquired skills into practice with a series of role play sequences. There is then an exam at the end of the course requiring a 70% mark to pass, with a Top Gun Award given to the attendee who achieves the highest combined marks of the ITC Headstart Program.

 To introduce your staff to this; contact ITC Now!