Headstart

2 Day Induction for New & Existing Staff

THE ITC HEADSTART PROGRAM COVERS THE FOLLOWING TOPICS:

DAY ONE:

   Core Principles of Selling Fundamentals:

• Learn the 8 steps of selling
• Learn inital contact protocols
• Learn how to use 4Ws + H to emotion

   The Art of Qualification:

• Learn how to ask for the Qualification
• Tools to be completed
• Learn how to create MASSIVE Rapport
• Learn pre chat skills that increase sales
• Learn how to create REAL buying emotions
• Learn how to use "linking-in? & pre-framing techniques
• Establish a solid foundation for closing

DAY TWO:

  How to Overcome Objections & Present Prices:

• Reduce the occurrence of ?I want to think about it and no time? objections
• Learn the power of the Secret Question
• Learn the importance of closing emotionally
• Learn how to present prices with the BPP effectively
• Learn how to present and use the ?If Strategy? to overcome objections

   Fundamentals of Taking Incoming Calls:

• Learn how to use the incoming phone calls tools
• Learn the fundamentals on using the Enquiry Card
• Understand how the 4Ws are used on the phone
• Learn the 4 stages of incoming calls
• Learn how to ask questions that secure appointments
• Learn how to confirm appointments
• Understand how the phone increases income

ASSESSMENT & ITC TOP GUN AWARD:

The remainder of day two is spent putting all the skills into practice in role play sequences. Then there will be an exam at the end of the course and there will be a 70% pass mark and a Top Gun Award is given to the attendee who achieves the highest combined marks of the ITC Headstart Program.

 To introduce your staff to this; contact ITC Now!